Social media listening is identifying what is being said about your product, service, brand, or company on the Internet.
In other words, social media listening is done to monitor social media itself. In this blog, we will explore the best social media listening tools to monitor your business mentions online.
The need for Social Media Listening
Social media is getting noisier!
It’s a monster that can make or break your brand. You need to listen to all brand conversations online and monitor them appropriately to continue engaging with conversations that have the potential to create a positive image and improve business for your brand. On the flip side, managing negative conversations about your brand with appropriate steps is also important for Online Reputation Management (ORM) or social media monitoring as such.
Here are top 7 social media listening tools for your business:
Social media monitoring tool that provides instant access to your company and brand mentions across social media, news, blogs, videos, forums and reviews etc. It also helps in automated sentiment analysis across every mention of your brand online.
Choose the topic, trend, or your brand name and assign an alert with your Gmail ID. You are notified every time the keywords you selected are mentioned on the Internet. The frequency of these alerts is also controlled by you. This tool is effective, simple, and costs nothing at all.
This Canadian social media company is probably the most widely known and is the simplest tool of all. It offers simple social listening, weekly reports, and a dashboard with engagement and publishing features. The individual basic level package used to be free. If you have a personal blog or small website, the professional plan should suffice. More details in the screenshot below.
Social Mention is a social media search and analysis tool that collects user-generated content on the Internet, such as blogs, comments, bookmarks, events, news, and videos into a single stream of information.
This tool also provides sentiment analysis and classifies the overall sentiments into neutral, positive, and negative regarding your brand conversations online. It also provides top keywords associated with your brand as mentioned on the Internet.
IceRocket has been there for more than a decade and has been acquired by Melt Water. It was traditionally used for blog searches and slowly expanded into searching social networking sites, such as Twitter and Facebook. The Big Buzz feature from IceRocket also allows users to search blogs, tweets, news, and images, all from one page.
As the name indicates, tweetreach is more about Twitter. This is helpful in case you want to check how far your tweets reach. It’s a good way to find out your influential followers and decide on the best people to target for further Twitter engagements.
Brandwatch is a software service that archives social media data in order to provide companies with information and the means to track specific segments to analyze their brands’ online presence. This tool also enables gathering customer feedback and uncovering trends that impact your brand, your products, and the marketplace.
Keyhole is largely a product or website that measures real-time and historical social media data.
The bottom line
Social media listening tools are plentiful, and they are growing every day. Even more social media monitoring tools can be added to this list such as SocialPilot. However, I have tried covering the top 7 and most popular ones as listed above. The tools listed here is are a mix of free and paid ones. You may want to evaluate the best social media listening tool by working with trial versions for a while.
These tools will save your precious time and provide a comprehensive overview of your social channels within a single dashboard. With the advent of social media and a growing user base every year, the need to have an effective social media listening tool is increasing, and now is the time you pick one.